Issue Contact Matrix

When contacting us about the legislation.gov.uk Publishing service, please ensure that you select the most appropriate contact to obtain a timely response to your enquiry.  The following matrix identifies who should be contacted to obtain assistance for common enquiry categories and which organisation primary responsibility lies with.  A downloadable print version of this matrix is also available. Additional information about many of the subjects listed are available in the Tools and Guidance pages.

Contact is primarily initiated by email to a generic user account to allow other team members to respond to an enquiry. Please use the following contacts:

• TSO SI Support Desk: sisupport@williamslea.com
• TSO Planning: publishing.billing@williamslea.com
• TSO SI Template Training: sitraining@tso.co.uk
• TNA SI Registration: siregistrar@nationalarchives.gov.uk
• TNA Publishing Legislation: publishing.legislation@nationalarchives.gov.uk